Shipping Policy
***NOTICE : CHRISTMAS CUT OFF
Due to expected swell in online shopping for Christmas, our production procedure and delivery time will be directly affected.
We are working days and nights to complete and deliver the products to you in the shortest time possible. Most importantly, we want to ensure that you receive your gifts in time for the holidays. Therefore, to avoid unexpected delays with purchase orders, please review the chart below for the cut-off plan. Please note that orders placed after the cut-off date will be delivered after Christmas! Thank you for your understanding.
* Last updated on November 30th, 2023
Shipping & Handling
We process orders on business days, which are Monday through Friday, Eastern Standard Time, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Processing Time: 3-7 business days* (depending on the product type) or longer during holiday seasons.
Shipping: We use flat shipping rates of:
- $5.99 for Standard Shipping
- And $7.99 for Shipping With Insurance + Free Return (Recommended)
Estimated Delivery: 7-25 business days* (depending on the product type) or longer during holiday seasons.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
– Regular printed apparels, mugs, dog tags, and tumblers are typically delivered within 5-12 business days.
– Complex All-Over-Printed Apparel requires more time for production and is typically delivered within 2-4 weeks.
About Late Deliveries
Our shipping partners do their best to ensure you receive your package on time; however, occasional delays do occur. proudly-service.com cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:
Possible Reasons for Delay
- Incorrect Address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
Order tracking
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 2-4 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available, that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.
I ordered 2+ items, but only received one… where’s my order?
We have a large assortment of products not stocked in-house. When you order multiple items at a time, they may be shipped separately to get to you faster. You may receive one item before the next. So don’t worry if you don’t receive all your items at once—they are on the way.
Why have I not received any order confirmation details?
Most times this happens because our customers have accidentally entered their email incorrectly. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email incorrectly, please contact us, and we will fix it for you.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
We accept shipping to PO Boxes, however, we are unable to ship to Military APO/FPO addresses. As an alternative, we suggest using a local or non-military address for the delivery.
Cancel Order (if applicable)
After making a purchase, customers have 8 hours to request cancellation. After that time, the item will be produced and we can’t support any further.
Please be informed that a management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.